Latest News

Robin WilliamsForty-eight calls routed to 2-1-1 Brevard via the National Suicide Prevention Lifeline in the four days after Robin Williams’ death by suicide.
That compares with 10 in the same four days of the previous week.
“If there’s something positive coming out of it, then it is this conversation,” 2-1-1 Brevard executive director Libby Donoghue told “Florida Today” for an article in the aftermath of the actor-comedian’s death on Aug. 11.

NSPL calls to 2-1-1 Brevard“It’s important for family and friends to know that there are resources to help them,” she said in the article published Aug. 20. “There’s never one simple thing that leads to suicide. People are struggling with a variety of issues, and depression is an illness.

“It can be difficult to get help, but there is help and it is possible to recover.”

2-1-1 Brevard is part of a network of NSPL partner call centers and receives a small stipend to participate. Calls that originate in the 321 area code are directed first to the local helpline specialists.

“If none of our specialists are available, the call moves to another center in the network,” Donoghue said. “In the same way, calls from other area codes route to us.
“Most important is connecting the callers with someone trained in crisis and suicide intervention.”

2-1-1 Brevard recently was a reaccredited by the American Association of Suicidology.

The NSPL hotline is 1-800-273-TALK (8255). Brevard callers also may dial 2-1-1.


2-1-1 Brevard is extending and changing hours for its pilot program to allow “chat” interaction between helpline specialists and those who are seeking help.
“Chat” is available 2 p.m. to 7 p.m. Mondays through Thursdays by clicking here.

The pilot is funded through a grant from Community Foundation for Brevard.

Click here to chat.

In addition to information and referral, crisis intervention is offered through online chat during the same hours each week. If chat is not available, dial 2-1-1.

Helpline specialists are available by phone 24 hours a day, seven days a week.


In July 2014, 2-1-1 Brevard helpline specialists logged 1,417 needs categorized as basic, such as paying utility bills and finding food or shelter.
July 2014 Snapshot


Sunmer Breakspot logoUpdate: 2-1-1 Brevard helpline specialists helped at least 124 families find summer meals as part of Summer BreakSpot and United Way of Brevard’s Feed and Read.
Original post: Free lunches for children will be served beginning in June throughout Brevard County as part of Florida’s Summer BreakSpot and United Way of Brevard’s Feed and Read.
Click here for BreakSpot and here for Feed and Read.

Meals are available to anyone 18 or younger. Breakfast also will be served at some sites.
Opening dates for BreakSpot sites vary; Feed and Read sites begin opening June 9. Ending dates for the meal programs vary by site.
Parents also may dial 2-1-1 for information on times and locations.
2-1-1′s throughout Florida contract with the Florida Department of Agriculture and Consumer Services to provide information on Summer BreakSpot.
2-1-1 Brevard is a United Way partner agency.


Brevard Drop-In CenterThe most recent stop in 2-1-1 Brevard’s “field trips” to learn about partners in helping callers: Brevard Drop-In Center.
At the Melbourne center, people with psychiatric problems work on “empowering (one another) to regain their lives.”
Specialists made 58 referrals to the center in 2013.
Next up: Florida Department of Children and Families’ Economic Self-Sufficiency Office.

Stephanie Bryant of Brevard County Community Action Agency.

Stephanie Bryant of the Brevard County Community Action Agency.

Other agencies visited this year:

Original post: Bread and pastries free for the taking on table in the lobby. Boxes of cereal, cans of beans, bottles of shampoo in a storage room in the back. Rooms with bunks and trundle beds and just a few homey touches like a rug or a  quilt.
Four staff members of 2-1-1 Brevard spent part of a recent afternoon touring and learning more about the Salvation Army of Melbourne, where specialists made 3,045 referrals in the past fiscal year.

Pridmore Center room

One of the eight sleeping rooms at the Salvation Army’s Pridmore Center for Women and Children.

Salvation Army Facebook

The “field trip” was the first of a monthly series of site visits to agencies that receive high numbers of referrals from 2-1-1 Brevard.

“The more we know about an agency, the better we can make appropriate referrals,” said Christina Lefler, the helpline supervisor who was among the staff members on the tour.

“After we’ve visited a location and talked face to face with staff, we can better understand what they can and can’t do.”

Communications Manager Belinda Stewart is in charge of setting up the site visits as part of her role in promoting positive community relations.

“Salvation Army South is third on our list of most-frequent referrals with almost 7 percent of all referrals last year,” Stewart said. “So it was an obvious pick for one of our first visits.”

2-1-1 staff toured the Social Services area, including the food pantry, and the Sue M. Pridmore Center for Women and Children.

“We like to thank Capt. Juan Guadalupe and his staff, especially supervisor Joyce Cox, for welcoming us and letting us know how much they value our partnership in helping people,” Stewart said.

More referrals were made last year to Catholic Charities and Brevard County’s Community Action Agency, where visits are scheduled in March and April, respectively.

Learn more about the Salvation Army of Melbourne on the web and Facebook.


Wells Fargo logo2-1-1 Brevard Inc. was selected by Wells Fargo in Cocoa Beach to receive a $1,000 grant through the bank’s annual Community Partners Giving Program.
The award was presented at a recent breakfast event by Debra Jodts, Wells Fargo North Brevard District manager. It was accepted by Belinda Stewart, communications manager for 2-1-1 Brevard.
In 2013, Wells Fargo invested more than $11 million in nonprofits and schools in Florida.


Greg Smith

Greg Smith

Greg Smith, director of business development at Parrish Medical Center, is the newly elected chairman of the 2-1-1 Brevard Inc. board of directors.
Vice chair will be Donna Stratford, who retired this year from Northrop Grumman; treasurer will be Seth Riddle, immediate past president and LPL wealth adviser at Space Coast Credit Union.
Joining the board are Lt. Brandon Lanza of Brevard County Sheriff’s Office and Joyce Boudrie, a community volunteer who previously served multiple terms.

Continuing members are Adam Bird of GrayRobinson, Ivy Chong of Florida Tech, Gregory DeRoy of Space Coast Credit Union, Robert Garceau of Harris Corp., Terry Gust of OZ Design Studio and Suzanne Sparling of Eastern Florida State College.


American Association of Suicidology logoThe American Association of Suicidology has renewed its accreditation of 2-1-1- Brevard Inc. for five years.
“This outside evaluation assures that callers to our helpline are being served according to nationally recognized standards for crisis and suicide intervention,” said Libby Donoghue, 2-1-1 Brevard executive director.
Almost 350 calls to 2-1-1 Brevard were classified as “suicide/crisis intervention” in the fiscal year that ended June 30.

The goal of AAS, founded in 1968, is “to understand and prevent suicide.” About 120 crisis centers in the U.S. and Canada were accredited by AAS as of June 2013, and the nonprofit 2-1-1 Brevard has been accredited since the late 1980s.


2014 Kids Count Profile State RankHelpline specialists deal daily with children’s issues that were measured in the 2014 Kids Count Profile, released this week.
Florida’s state rank of 38th remained unchanged in the “Data Book,” which details the results of the Annie E. Casey Foundation’s annual evaluation of children’s economic well-being, education, health, and family and community.
“Few of our callers are under 18, but many are adults whose reasons for calling directly affect the quality of life for children,” said Libby Donoghue, 2-1-1 Brevard executive director.
“They’re parents and grandparents seeking help for their families.”
Some examples from the Kids Count report on Florida:
• 25 percent of children – or 1,001,000 – lived in poverty in 2012.
• 61 percent of fourth-graders were not proficient in reading in 2013.
• 11 percent of children were without health insurance in 2012.
• 13 percent were in families where the head of household had no high school diploma.
Find a summary of the national and Florida findings here.


Thanks to the Melbourne City Council for tentative approval of $2,266 in funding for 2-1-1 Brevard for the next year!
The city allocated about $45,000 to local nonprofits this week through its Grants-in-Aid program.
Melbourne has been a supporter of 2-1-1 Brevard since 2001, when the three-digit dialing code was adopted.


By The Numbers

  • 39,497: Number of calls answered in 2012-13
  • 44,126: Number of referrals made in the year
  • 36: Percent of referrals made for basic needs, such as food
  • 22,071: Number of visits to online database


Check out 2-1-1 mobile app

2-1-1 Brevard has a free app for searching our online database from your iPhone, iPad or iPod Touch. You can download from iTunes. The version for Android devices is being developed. Click Here to Learn More