2-1-1 Brevard has launched a pilot program to allow chat interaction between helpline specialists and those who are seeking help.
“Chat” is available 4 p.m. to 7 p.m. Wednesdays, Thursdays and Fridays via www.211brevard/online-chat.
“We encourage people to try it out and help the helpline specialists gain practice in this new channel of communication,” said Belinda Stewart, communications manager for 2-1-1 Brevard.

Screen grab of specialists' view for chat

The computer screen for a helpline specialist using the chat software.

“Hop online and ask a question – I’m sure there’s some community resource that you’re curious about, even if you don’t need it right now.”

The pilot is funded through a grant from Community Foundation for Brevard.

In addition to information and referral, crisis intervention is offered through online chat during the same hours each week. If chat is not available, please dial 2-1-1.

“We know that people sometimes – younger people, especially – don’t necessarily want to talk to someone,” said Christina Lefler, helpline supervisor. “They’re used to communicating and getting information with a computer or smartphone.”