2-1-1 Brevard Inc. started as a grassroots volunteer organization dedicated to providing support and assistance to individuals and families affected by mental illness. Innovation and responsiveness to community need have been hallmarks of the organization since its inception.

The agency was instrumental in starting one of Florida’s first teen and suicide hotlines, which soon expanded in scope in response to community need. Recognizing that callers frequently needed ongoing services, phone counselors began collecting and maintaining information on local social services organizations and programs.

In the early 1980s, this information became part of the area’s first comprehensive database of community services.

In 2001, the organization became the first in Florida and the seventh in the nation to implement the 2-1-1 dialing code following the Federal Communications Commission ruling designating the number for accessing information on local services. That same year, 2-1-1 Brevard began serving as the lead agency for the local Homeless Management Information System (HMIS).

During the fall 2004 hurricane season, the value of 2-1-1 was emphasized as the helpline handled more than 30,000 phone calls from area residents preparing for, riding out and recovering from hurricanes Charley, Frances and Jeanne. 2-1-1 served as the intake point for long-term recovery services in addition to providing access to a web-based case management system shared by private and public recovery programs.

When hurricane Wilma blew through in 2005, 2-1-1 was ready again to link residents to critical information.

We are proud of our history and look forward to continuing our traditions of responsiveness and innovation.

Timeline for 2-1-1