Archive for February, 2016

2-1-1 Brevard manager earns call center certification

Tim CarrollTim Carroll, contact center manager for 2-1-1 Brevard, has earned the designation of Certified Call Center Manager.
Also a Certified Addiction Specialist, Carroll previously worked for more than 17 years as a substance abuse counselor. He also worked as a 2-1-1 helpline specialist from 1999 to 2009 and rejoined the nonprofit in May 2014 as a manager.
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Will you be one of 211 to ‘Answer the Call’ to help 2-1-1 in 2016?

Answer the Call HeroThrough the end of February, we are making a special request of you to support us in our 24/7 mission to help change the lives of Brevard County residents with information about community resources and, all too often, with intervention in crisis situations. Specialists answered 36,000 calls in the past year.
Your contribution in our second annual “Answer the Call” campaign also will support growing efforts to leverage the impact of our 24-hour helpline, including partnerships to assist veterans, the homeless, senior citizens, families with very young children and people with health care challenges.
Our goal is 211 donations. Individual donors of $25 will receive an “I Answered the Call” T-shirt, while supplies last, and business donors of $200 or more will be featured in a special “Florida Today” recognition.

Contact communications manager Belinda Stewart for more information about support for 2-1-1 Brevard.

January impact: ‘Snapshot’ shows 3,165 calls logged, 2,448 referrals

January 2016 Snpashot2-1-1 Brevard helpline specialist logged more than 3,000 calls in January, and visits to the Community Resource Database reached almost 2,500. Click here to view the report. All “snapshots” for the fiscal year can be found on the Reports page.