Archive for April, 2014

Can we chat? Online? Yes! Please give it a try

2-1-1 Brevard has launched a pilot program to allow chat interaction between helpline specialists and those who are seeking help.
“Chat” is available 4 p.m. to 7 p.m. Wednesdays, Thursdays and Fridays via www.211brevard/online-chat.
“We encourage people to try it out and help the helpline specialists gain practice in this new channel of communication,” said Belinda Stewart, communications manager for 2-1-1 Brevard.

Screen grab of specialists' view for chat

The computer screen for a helpline specialist using the chat software.

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March: It’s the women who are making the phone calls

Women make up the majority of callers to 2-1-1 Brevard, month after month. In March, 73 percent of callers were identified as female.
March 2014 Snapshot